At Southwest Cancer Care, we are committed to ensuring a comfortable and stress-free experience for our patients and their loved ones. Whether you are visiting for a consultation, treatment, or accompanying a patient, this guide provides everything you need to know to make your visit as smooth as possible.
Meet Our Team
Learn about our experienced oncologists, nurses, and specialists dedicated to providing exceptional cancer care. Our team is committed to guiding you through every step of your treatment with expertise and compassion.
Location & Directions
Insurance & Coverage
Appointment & Check-In Process
Appointments can be scheduled in person or by phone. Patients receive a packet via email or in person, which can be returned at check-in or emailed beforehand. Our team confirms appointments a day prior. Check-in is completed at the front desk, and patients receive a printed schedule of future appointments at checkout.
Visitor Guidelines & Amenities
We have policies in place to ensure a welcoming experience for all visitors. Learn about visitor hours, safety guidelines, waiting area amenities, and special accommodations available upon request.
At Southwest Cancer Care, our patient intake process is designed to deliver exceptional efficiency and precision. Our New Patient Coordinators ensure that every interaction—whether inbound or outbound—prioritizes patient needs and medical accuracy.
We gather comprehensive details, including:
- Patient demographics
- Insurance information
- Reason for referral
- Scheduling tailored to clinical urgency and patient preferences
Through proactive communication via calls, voicemails, or SMS, we ensure patients are well-informed and adequately prepared, creating a seamless transition into their care journey with us.
To help us provide the best possible care we’ll need information about your medical history and any prior treatments, please bring the following items to your initial visit:
We’ll need access to records related to your cancer diagnosis and any previous treatments. With your permission, we can request these directly. Records we may need include:
- Notes from your physician
- Imaging studies (such as X-rays, CT scans, PET scans, or MRIs) along with the official reports
- Pathology, lab results, and surgical reports
- Treatment summaries from previous providers
To coordinate your care, your oncologist will work closely with your referring doctor and/or primary care provider. This ensures everyone involved in your treatment is on the same page.
We may share test results and updates with your other physicians to support a collaborative approach to your treatment.
Please bring your current insurance card. If your insurance plan requires a referral for specialist care, confirm that your referring provider has sent it to us ahead of your appointment.
We’ll verify your insurance benefits and let you know if there are any out-of-pocket costs.
We’ll handle submitting your insurance claims.
Our financial counselors are available to assist with billing questions or concerns.
Please note: If we’re unable to confirm your insurance or referral before your appointment, your visit may need to be rescheduled or you may be responsible for the full cost.
We encourage you to bring a list of any questions or concerns you may have. Your doctor will take the time to explain your diagnosis, review treatment options, and outline the next steps in your care.
Please bring a current list of all medications you take including prescription drugs, over-the-counter medications, supplements, and vitamins.
You can either bring the original containers or a completed Medication and Allergy List form.
At our cancer care center, we strive to provide a comfortable and supportive environment for both patients and visitors. Below are some of the essential amenities available to enhance your experience:
On-site Parking
Free parking with dedicated accessible spaces located near our Facility.
Wi-Fi Access
Secure and Free internet access throughout our facility to help you stay connected.
Accessibility
We are committed to ensuring that our facility is accessible and comfortable for all visitors.
Hydration Stations
Refresh with filtered water from dispensers located at designated places in our facility.